Privacy policy

1. Who are we?

The services, websites and applications are provided by the COMPANY, whose registered office is located at [full address], registered with the Crossroads Bank for Enterprises under no. 402838921, VAT BE 0402.838.921, and reachable by phone at +32 2 318 16 22 or by email at info@wittamer.com

The COMPANY acts as a data controller within the meaning of the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

2. What personal data is collected?

As part of its activities, the COMPANY may collect and process different categories of personal data:

Identification data: surname, first name, address, language, nationality.
Contact data: email address, telephone number, postal address.
Transactional data: order history, payments, invoicing.
Browsing data: IP address, cookies, consumption habits on the WEBSITE.
Interaction data: participation in contests, survey responses, newsletter subscriptions.

3. Purposes of processing

Your data is processed for the following purposes:

Processing your orders, delivering your PRODUCTS and providing after-sales service.
Responding to your contact or information requests.
Managing customer relationships and invoicing.
Improving the quality of services, carrying out statistical analyses and market research.
Keeping you informed about our activities, news, promotions and events (if you have given your consent).
Complying with our legal obligations (for example in accounting and tax matters).

4. Legal bases

The COMPANY processes your data on the following legal bases:

Performance of a contract: for managing orders, payments and services.
Legal obligation: to comply with applicable legislation (accounting, tax, security).
Legitimate interest: to improve our services, ensure the security of our systems and prevent fraud.
Consent: for sending newsletters and marketing communications.

Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before such withdrawal.

5. Data retention period

Your personal data is only retained for the period necessary for the purposes for which it is processed:

Order-related data: retained for the legally required retention period (e.g. tax obligations).
Marketing data: retained until withdrawal of your consent or for a maximum of [x years].
Browsing data (cookies): retained according to the period defined in the [Cookie Policy].

6. Data sharing

Your data may be shared with:

Authorised COMPANY staff.
Technical service providers and processors (hosting provider, payment service provider, logistics provider, etc.).
Public authorities where required by law.

No transfer of data outside the European Union takes place without appropriate safeguards compliant with the GDPR.

7. Security and confidentiality

The COMPANY implements technical and organisational measures to protect your personal data against loss, unauthorised access, misuse or disclosure.

If you have an online account, you are responsible for keeping your login credentials confidential and for their use.

8. Your rights

In accordance with the GDPR, you have the following rights:

Right of access: obtain confirmation that your data is being processed.
Right to rectification: correct inaccurate or incomplete data.
Right to erasure: request deletion of your data (under certain conditions).
Right to restriction: temporarily restrict the processing of your data.
Right to object: object to the processing of your data, particularly for direct marketing purposes.
Right to data portability: receive your data in a structured format and transmit it to another data controller.

To exercise your rights, contact the COMPANY at [dedicated email address or online form].

You may also lodge a complaint with:

Data Protection Authority (DPA)

Rue de la Presse 35, 1000 Brussels

https://www.autoriteprotectiondonnees.be/

9. Cookies

The WEBSITE uses cookies to improve the user experience, analyse traffic and provide personalised content.

You can configure your preferences at any time via the cookie banner or consult our [Cookie Policy].

10. Changes

The COMPANY may modify this privacy policy at any time in order to comply with applicable legislation or adapt its internal practices.

The applicable version is the one published on the WEBSITE on the date of your use.